1,Responsible for leading and training the employees in providing high quality of customer services exceeding the expectations of hotel customers.
2, Be in charge of at least one major department within the hotel property, such as the Front Office, Housekeeping etc.
3,To ensure all group and brand policies and procedures are respected and applied in hotels.
4, Assists the Hotel General Manager on P&L and budgets management.
5, Assist Hotel General Manager for the implementation of all hotel projects/programs such as Players, CLIP etc.
6, Be the deputy to the Hotel General Manager during his/her absence.
7,To work independently to establish direct and amicable working relationship with General Managers, Executive Assistant Managers, Food and Beverage Managers/Directors and Purchasing Managers